Help desk / question sheet
Questions to take to an online care visit
A good question is short and hard to dodge. Pick the ones that matter to you. Write the answers in your own words.
These prompts prepare a conversation with the clinician: the doctor, nurse or physician assistant who decides on your treatment. They do not check whether treatment suits you.
Choose your questions
The useful questions fit into four groups
About the medicine
About the pharmacy
About the plan
Nothing saved yet.
Why these questions matter
A prescription needs a real medical decision
As of September 2026, federal law said a pharmacy could hand over a prescription medicine only when a licensed prescriber, such as a doctor, had written a prescription for it.
National medical-board guidance also said that letting you choose a treatment off a list, with no real questions from the clinician about your health, fell short of proper care. The same guidance said you have to be able to put your own follow-up questions to the clinician.
The pharmacy name unlocks a useful check
FDA warns that people who get care online may not know which pharmacy or company actually made a compounded drug. Once the pharmacy is named, its licence can be checked in a state board record.
Sources
Rules behind the question sheet
These sources explain why a real prescription, a real health check and a named pharmacy matter.
FDA: not knowing who made a compounded drug
FDA explains that people may not know who made an online compounded drug or whether that maker is properly licensed.
Read the FDA pageFDA: how to spot a safer online pharmacy
FDA lists a valid prescription, a licensed pharmacist and a pharmacy licensed by the state among its checks.
Read the FDA checklist